Patient Representative (Full-Time)

Serves as a liaison between patient/family members, all hospital departments and administration. Responsible for embodying the value based standards and acting as the voice of the patient to identify, investigate and resolve complaints, issues, and grievances as expressed by patients and their loved ones while being cared for at St. Joseph's Health. This position follows required complaint and grievance procedures and documentation requirements. Interacts with all levels of the health system leadership to obtain necessary information to comply with the grievance policy and state requirements. Visible in the hospital by providing daily rounds, responding to leadership requests specific to patient requests, if called upon, and assisting in resolution of complaints or concerns in a timely and effective manner. Maintains excellent communication skills and adheres to the hospital's policies and procedures. Additional participation and support of programs and committees may be requested as applicable.

Qualifications
Work requires a High School diploma or equivalent; Associates degree preferred. Two to three years of previous work related experience, preferably in Healthcare and/or Customer Service. Successful completion of a 3 month on the job orientation; preferably with a certification in Patient Advocacy. Work requires the ability to interpret Hospital policies in situations requiring judgment and persuasion, develop and write instructional/training materials, develop management briefings, or perform other duties requiring a comparable level of communication skill. Proficiency in Microsoft Office required and knowledge of Grievance Software programs preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.